Privacy Policy

This policy explains what personal data Lingvance ("we") collects when you use lingvance.com (the "Service"), why, and what you can do about it.

1. What we collect

Account. Your email address and name; a password (stored only as a hash) or, if you sign in with Google, the identifier and basic profile Google gives us (name, email, picture); your native language, target exam and the settings you choose.

Your learning. The tests, exams, drills and card reviews you take, your answers and results; the texts you write and the feedback on them; your word cards; your courses and progress.

Speaking and calls. When you use speaking practice, the audio of your answers is sent to our server to be turned into text and is not kept afterwards. Lessons held as live calls with a teacher may be recorded, with the recording kept for you and that teacher.

Technical data. The type of device, browser and operating system you use, the time of your last activity, and server logs with IP addresses, kept for security and for fixing faults.

Payments. Purchases are handled by our Merchant of Record, which collects your payment details. We never see or store your card number; we receive the fact and amount of the payment, your plan and your country.

Cookies. We use only the cookies needed to keep you signed in, and the storage of your browser for your settings. We do not use advertising or cross-site tracking cookies. A human check (Cloudflare Turnstile) runs on the sign-in and sign-up pages.

2. Why we use it

• to provide the Service: to build your courses, mark your work, keep your progress and show it to you (performance of our contract with you);
• to show your work to the teacher of a class you have joined (performance of our contract);
• to keep the Service secure and to fix and improve it, including anonymous statistics of use (our legitimate interest);
• to take payment and keep the records the law requires (legal obligation);
• to send you messages about your account and the Service; marketing email only with your consent.

We do not sell your personal data, and we do not use your writing or recordings to train our own machine-learning models.

3. Who processes it for us

We use these providers, each only for the purpose named:

Text sent to the AI provider for marking is your answer and the task; it is sent without your name or email. Where data leaves your country we rely on the safeguards the law provides, such as standard contractual clauses.

4. How long we keep it

We keep your account and learning data while your account exists. When you delete your account we delete or anonymise it within 30 days, except for records we must keep by law (such as payment records) and backups, which expire within 35 days. Server logs are kept for up to 90 days.

5. Your rights

You can see and correct most of your data in your account. You may also ask us for a copy of your data, to correct or delete it, to restrict or object to its use, and to withdraw a consent you have given. Write to support@lingvance.com; we answer within 30 days. If you live in the EU, the UK or another country with a data-protection authority, you may also complain to that authority.

6. Children

The Service is meant for people aged 16 and over. Younger learners may use it only with the consent of a parent or guardian, for example in a class run by their teacher or school.

7. Security

Data travels over encrypted connections (HTTPS), passwords are stored only as hashes, and access to the servers is limited to those who need it. No system is perfectly secure; if a breach affecting you occurs we will tell you as the law requires.

8. Changes

We may update this policy. When the change is material we will tell you by email or in the Service before it takes effect.

9. Contact

Questions and requests about your data: support@lingvance.com.