Refund Policy

We want you to be sure Lingvance is right for you. The free plan lets you try the placement test and a good part of the Service before you pay anything.

14-day money-back guarantee

If you are not satisfied with a paid plan, write to us within 14 days of your first payment and we will refund it in full. You do not have to give a reason.

Renewals

A subscription renews automatically until you cancel it. If a renewal went through that you did not want, write to us within 7 days of that renewal; if you have not used the paid features since it, we will refund it.

You can cancel at any time in your account. After cancelling you keep the plan until the end of the period you have paid for, and you are not charged again.

Token packs

Token packs that have not been used can be refunded within 14 days of purchase. Tokens that have been spent cannot be refunded.

If something goes wrong on our side

If the Service was unavailable or a paid feature did not work for a significant part of your billing period, tell us and we will refund the affected period or extend your plan, whichever you prefer.

How to ask for a refund

Write to support@lingvance.com from the email address of your account and tell us which payment you mean. Refunds are made to the original payment method by our Merchant of Record, usually within 5–10 business days depending on your bank.

Your legal rights

Nothing here limits the rights you have as a consumer under the law of the country where you live, including any statutory right of withdrawal.